okph Privacy Policy – How Your Personal Data Is Handled for Filipino Players

When you create an account on okph, we collect the personal details you provide during registration — including your full name, date of birth, email address, mobile number, and your preferred payment method details such as your GCash or Maya account identifier. We also collect identity verification documents when required underPhilippine regulations, such as a government-issued ID or proof of address, to confirm your identity before processing withdrawals or flagging your account for a higher transaction tier. During your use of the platform, we automatically collect technical data including your device type, operating system, browser version, IP address, and general location data derived from your network connection. We also record your activity on the platform — such as the games or sports markets you browse, bets placed, session duration, and in-platform interactions — to help us personalise your experience and detect unusual behaviour that may indicate fraud or account misuse. All data collected is limited to what is genuinely necessary for us to provide a safe, compliant, and enjoyable experience for Filipino players.

Your personal data is used first and foremost to operate your account — processing deposits and withdrawals in Philippine pesos, verifying your eligibility to play, and ensuring the correct bonuses or promotions are applied to your account. We use your contact details to send you account-related communications such as transaction confirmations, security alerts, and important updates to our platform terms or policies. Where you have opted in, we may also send you promotional messages about new offers, events, or features available on okph — you can withdraw this consent at any time by updating your communication preferences within your account settings. Technical and behavioural data helps our team detect and prevent fraudulent activity, identify and fix platform bugs, and continuously improve the mobile experience for players across the Philippines. We may use aggregated, anonymised data for internal reporting and product development — this data cannot be used to identify you individually. We do not use your personal data to make fully automated decisions that significantly affect you without human oversight.

okph does not sell your personal information to any third party for marketing or commercial purposes — full stop. We do share limited data with carefully selected service providers who help us operate the platform, including payment processors that handle GCash and Maya transactions, identity verification partners, cloud hosting providers, and customer support tooling vendors. All third-party processors we engage are bound by data processing agreements that restrict how they may use your information and require them to apply security standards consistent with our own. We may also disclose your data to regulatory authorities or law enforcement agencies in the Philippines when we are legally required to do so, or when disclosure is necessary to prevent or investigate fraud, money laundering, or other serious offences. In the event that okph undergoes a business restructuring or acquisition, your data may be transferred as part of that process, and you will be notified in advance if such a transfer materially affects how your data is handled. Beyond these circumstances, your personal information stays within the okph platform ecosystem.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations under applicable Philippine law. Transaction records and identity verification documents are typically retained for a minimum of five years following the closure of your account, in line with anti-money laundering and record-keeping requirements that apply to gaming operators. If you request deletion of your account and associated data, we will action that request promptly for the data we are not legally required to retain, and we will inform you clearly about which categories of data we must keep and for how long. Data that is no longer needed for any lawful purpose is securely deleted or anonymised so it can no longer be linked back to you. You can submit a data deletion or access request by contacting our support team, and we will respond within the timeframes required under applicable Philippine data privacy regulations.

As a player based in the Philippines, you have the right to access a copy of the personal data we hold about you, to request corrections if any information is inaccurate or incomplete, and to request deletion of data we are not legally required to retain. You also have the right to object to or restrict certain types of processing — for example, you may opt out of receiving promotional communications at any time without affecting your ability to use the platform. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, simply contact our support team with your request and we will guide you through the process. We are committed to responding to all data rights requests in good faith and within the timelines set out under applicable Philippine data privacy legislation. Your trust is fundamental to how we operate, and we take every data request seriously.

Yes, okph uses cookies and similar tracking technologies to keep you logged in between sessions, remember your preferences, and help us understand how players interact with the platform so we can improve it. Essential cookies are strictly necessary for the platform to function and cannot be disabled without breaking core features like account login and session management. Analytics cookies help us measure platform performance and identify areas for improvement — these are collected in aggregated form and do not directly identify you. You can manage your cookie preferences through your browser settings at any time; most modern browsers allow you to block or delete cookies, though doing so may affect your experience on the platform. We do not use cookies to serve third-party advertisements or to track your activity across other websites. For more detail on how specific cookies are used, please contact our support team or refer to our FAQ page.